Don`t be fooled by your 5-year warranty, it`s not worth reading the paper on which it is written. Yes, my daughter had the bed for two and a half years, but one of the wooden supports broke directly on a giant knot in the wood, which weakened the bed and another broke on a knot. We were first asked to send pictures as we showed the breaks We were then informed because it was over 6 months, we would pay for a technician to check that it could be up to 100 dollars. It`s been around since August 2020.We`ve since replaced another company`s base. Please avoid this business Iignoring the answer of bensons told them that I was happy to return the bed base in the store, but it was said that I am loaded with fly tipping they will use every excuse in the book to not take responsibility. Buy now pay later, interest-free credit or balances 7.1 All delivery times indicated at the time of order are estimated and therefore cannot be guaranteed. While we will do everything we can to deliver within the estimated delivery time, deliveries can sometimes be influenced by factors beyond our control. We deliver to the delivery address indicated in the order and confirmed by us in the confirmation of the order. If you wish to change the delivery address of the address listed in the order and we have confirmed in the confirmation of the order, you must notify us in writing before any changes to the delivery address before each delivery and have received our consent for any changes to the delivery address. The contract applies between us with respect to the issues described here, to the exclusion of all other conditions (including all the conditions you claim to apply). They do not have the right to avail themselves of agreements, agreements or agreements that are not expressly or in writing in these documents.

Bought a bed frame in 2019, 4 times they sent their engineers to repair the gun, because sitting only on the bed made him squeak very hard. The last time an engineer came, they told me that all options were exhausted. As a result, it is now up to Benson for the beds to offer a refund or completely change the bed frame. Was waiting for an answer and then, after we chased, Benson for the beds came back to say that the bed is not their fault, there is no more than they can do, closed case!? If we are not happy, we should contact trade standards. Terrible customer service. Managed to get copies sent from the engineers` reports and everyone indicates that the bed had a design defect. However, Bensons for bed customer service couldn`t have been more helpful so we`re still stuck with a .800 bed frame that now has a little over a year and squeaks very hard every time you sit or move on it. I will never use Benson for beds. ordered bed, matelas and head head, when the delivery took place, no supplier head asked if we had been contacted by Bensons to inform about what we had, contacted the customer`s service twice and expected a reminder as promised, this never came to try to contact them again, just in a queue estimated to be answered in 31 minutes , which is a 9.6 payment joke for all goods must be by debit credit or approved financing contract.